Terms and Conditions

This English version is a translation provided for your convenience. In case of any discrepancy between the Dutch and English text, the Dutch Algemene Voorwaarden prevails.

These terms apply to every agreement between STB Services ("TimeToBill") and the business customer ("Customer") for the supply of the TimeToBill service. The service is supplied exclusively to businesses; consumer sales are excluded.

1. Definitions

• TimeToBill: STB Services, a sole proprietorship of Sebastiaan ten Broek, Parallelweg 30, 5223 AL 's-Hertogenbosch, Chamber of Commerce (KvK) 30226252.
• Customer: the business that takes TimeToBill. Acting on behalf of a legal entity or sole proprietorship with a valid KvK number.
• Service: the TimeToBill desktop software and the related online infrastructure (customer portal, licence validation, transactional email and support).
• Agreement: the combination of the order, these Terms and Conditions, the Data Processing Agreement, the EULA and the Privacy Statement.
• Subscription: the periodic right to use the service, whether monthly or annual.
• In writing: email suffices.

2. Applicability and making available

These terms are made available electronically before or at the time the agreement is concluded: via a downloadable PDF at /legal/terms and an explicit acceptance checkbox at the time of order. This complies with article 6:234(3) of the Dutch Civil Code (*Burgerlijk Wetboek*).

The Customer's general purchasing conditions are expressly rejected. Derogations from these terms apply only where confirmed in writing by TimeToBill.

3. Offer and agreement

Offers, prices and technical specifications on the website and in emails are non-binding until an order has been placed and confirmed by TimeToBill. The agreement is concluded at the moment TimeToBill confirms the order electronically.

On placing the order the Customer declares that it carries on a business and holds a valid KvK number. TimeToBill may refuse or cancel an order if this declaration turns out to be incorrect.

4. Right of use

For the duration of the subscription, TimeToBill grants the Customer a non-exclusive, non-transferable right to use the service within the Customer's business for the purpose for which the service is intended.

The specific licence terms for the desktop software (including the machine limit, offline grace period and the behaviour after cancellation) are set out in the EULA. The EULA is an inseparable part of this agreement.

5. Availability and performance

TimeToBill will use its best efforts to keep the service available and functioning properly. The service is provided "as is" to the extent permitted by law; TimeToBill does not warrant uninterrupted operation, freedom from errors, or fitness for a particular purpose.

Invoices are drafts pending verification. Invoices and invoice lines that the Software generates based on the time registration and settings provided by the Customer qualify as drafts until the Customer has expressly verified and released them for dispatch or processing in the external bookkeeping service. As an entrepreneur, the Customer is itself responsible for the accuracy, completeness and fiscal correctness of every invoice that is sent to a debtor or processed in its own bookkeeping. The Software is a tool and does not replace the Customer's own administrative and fiscal responsibility.

TimeToBill is not liable for unavailability of external services (including Clockify, Toggl or WeFact) to which the Customer has configured its own integrations.

6. Maintenance and updates

TimeToBill may maintain, update and extend the service. Planned maintenance with expected impact is announced reasonably in advance. Unplanned maintenance in the event of failures is permitted at all times.

New versions of the desktop software are made available via the customer portal and/or the desktop app itself. It is the Customer's responsibility to update in a timely manner; TimeToBill supports only the current and one previous major version.

7. Customer obligations

The Customer:

1. uses the service lawfully and exclusively for its own business;
2. provides and keeps up to date accurate company, contact and billing data;
3. is responsible for its own API keys (Clockify, Toggl, WeFact) and for keeping them safe;
4. verifies every invoice drafted by the Software on lines, amounts, VAT rate, debtor details and period before it is sent to the debtor or recorded in the bookkeeping; uses the Software as a tool and not as a replacement for its own administrative and fiscal responsibility;
5. exports, at its own cost and in a timely manner, any relevant data from the service or from the connected external services where desirable or required;
6. reports any abuse or suspicious activity on its own account to TimeToBill without delay.

8. Term, cancellation and renewal

The agreement takes effect on the date of order confirmation and runs for the chosen subscription form:

• Monthly subscription. Term of one calendar month, automatically renewed for successive one-month periods. The Customer may cancel the monthly subscription at any time as of the end of the current payment period. There is no minimum term beyond the current month.
• Annual subscription. Term of twelve months, without a right of interim cancellation: the Customer owes the full annual fee even if the subscription is no longer used during the year. No pro-rata refund is given. The annual subscription is automatically renewed for successive one-year periods; the Customer can prevent renewal by cancelling no later than the last day of the current annual term.

TimeToBill may terminate the agreement with two months' notice. On termination by TimeToBill without any attributable shortcoming on the part of the Customer, any amount paid in advance is refunded on a pro-rata basis, except for an already-paid fixed annual fee under a running, non-cancellable annual subscription.

In the event of a material shortcoming by the other party (including a payment arrear of more than 30 days despite a reminder, or serious abuse of the service), either party may terminate the agreement with immediate effect.

9. Rates, payment and price changes

Rates are published at timetobill.nl/pricing and are exclusive of VAT. Subscription fees are collected by Mollie via SEPA direct debit on the basis of a mandate issued by the Customer. The statutory eight-week reclaim right for SEPA direct debits applies.

Stand-alone invoices (for example one-off upgrades or custom work) have a payment term of 14 days from the invoice date. On late payment, after one reminder and a reasonable further term of 7 days, TimeToBill is entitled to suspend the service. Statutory commercial interest and extrajudicial collection costs in accordance with the Dutch Extrajudicial Collection Costs Act (*Wet Incassokosten*) are due upon default.

Annual CPI indexation. On 1 January of each year, TimeToBill may adjust its rates in line with the Dutch CBS Consumer Price Index (CPI, series "Alle huishoudens", December-on-December), without the procedure in the next paragraph applying. A CPI adjustment is capped at 7% per year.

Other price changes. Price changes other than the annual CPI indexation are announced by TimeToBill at least 30 calendar days in advance by email to the primary account address and by publication at /pricing. If the Customer does not agree with the change, it may cancel the agreement in writing before the effective date of the new rates without any further fee; the cancellation takes effect on the effective date of the change.

10. Liability

TimeToBill's liability per event and per calendar year is limited to the amount actually paid by the Customer to TimeToBill in the twelve months preceding the event causing the damage.

Liability for indirect loss is excluded, in any event including loss of profit, missed savings, loss of data (to the extent recovery from backups was reasonably possible), reputational damage and damage to third parties.

Expressly excluded is also liability for costs or consequences of an incorrect invoice sent or processed by the Customer without prior verification, including the costs of credit notes, commercial interest, fiscal penalties, debtor disputes and damage arising from incorrect VAT treatment. The verification duty in article 7(4) and the draft status in article 5 take precedence over this exclusion.

Complaint period. The Customer must report defects in the Software or in output generated by the Software to TimeToBill in writing within 14 calendar days of discovery, on pain of forfeiture of rights of action against TimeToBill (article 6:89 of the Dutch Civil Code, *Burgerlijk Wetboek*).

The limitations in this article do not apply in the event of intent or wilful recklessness by TimeToBill or its managers, nor to damage that cannot be excluded under mandatory law.

Any GDPR fines follow the allocation set out in the Data Processing Agreement, section 15.

11. Intellectual property

All intellectual property rights in the service, the software, the documentation, the source code and the TimeToBill trademark belong to STB Services or its licensors. The Customer acquires only the right of use described in article 4 and in the EULA. Nothing in this agreement transfers ownership or source-code rights.

12. Confidentiality

The parties treat confidential business information they exchange confidentially. This obligation continues for 3 years after termination of the agreement and does not apply to information that is demonstrably public, has been lawfully obtained from a third party, or has been independently developed.

13. Personal data

The processing of personal data in the context of this agreement is governed by the Privacy Statement and, for the specific situations in which TimeToBill processes personal data on the Customer's behalf, by the Data Processing Agreement. Both documents form an integral part of this agreement.

Data-breach notification. Where TimeToBill acts as processor on the Customer's behalf, it notifies (suspected) personal-data breaches to the Customer within 24 hours in accordance with article 33 GDPR and section 11 of the Data Processing Agreement.

14. External integrations

The service supports integrations with external services such as Clockify, Toggl and WeFact. Processing between the Customer's desktop app and those external services takes place directly on the basis of the Customer's own API keys; TimeToBill is not a processor in that chain.

The Customer is responsible for correctly configuring, securing and rotating those API keys, for compliance with the terms of use of those external services, and for its own arrangements (including data processing agreements) with those services.

15. Force majeure

Neither party is liable for a shortcoming attributable to force majeure. Force majeure includes in any event: failures in electricity, internet, DNS, hosting or payment providers, cyber attacks, pandemics and government measures.

If the force majeure lasts longer than 30 consecutive days, either party may rescind the agreement in writing without any right to damages. Performance already received is settled on a reasonable basis.

16. Complaint procedure

Complaints may be submitted via timetobill.nl/legal/complaint or by email to hello@timetobill.nl. TimeToBill acknowledges receipt within 5 business days and aims to respond substantively within 30 calendar days.

A complaint procedure does not suspend payment obligations, unless TimeToBill confirms otherwise in writing.

17. Changes to these terms

TimeToBill may change these terms in accordance with semantic versioning: PATCH for editorial changes, MINOR for additions without detriment to the Customer, MAJOR for material changes to rights and obligations.

Material changes are announced at least 30 days in advance by email to the primary account address and by publication on this page. If the Customer does not agree with a material change, it may terminate the agreement at no cost as of the effective date of the change; silence or continued use after the effective date counts as acceptance.

Older versions remain permanently retrievable at /legal/terms/<version>.

18. Miscellaneous

• No assignment. The Customer may not assign rights and obligations under this agreement without TimeToBill's written consent.
• Severability. If a provision of these terms is void or voidable, the remaining provisions remain in full force. The parties will replace the invalid provision with one that approaches the original purpose as closely as possible.
• No waiver. Failure to exercise a right under these terms immediately does not constitute a waiver of that right.

19. Governing law and forum

This agreement is governed by Dutch law. Disputes are exclusively submitted to the Rechtbank Oost-Brabant (District Court of East Brabant), sitting in 's-Hertogenbosch, unless mandatory law provides otherwise. The application of the United Nations Convention on Contracts for the International Sale of Goods (CISG) is excluded.

Changelog

Version	Effective from	Change
1.0.0	2026-04-28	First published version.

---

STB Services — Parallelweg 30, 5223 AL 's-Hertogenbosch, the Netherlands — Chamber of Commerce (KvK) 30226252 — VAT NL001685860B73 — hello@timetobill.nl